Privacy Policy

Audio Visual Archives (AVA) is committed to protecting the personal privacy of our customers and we consider the security of your information to be of paramount importance.

• We do not sell or rent personal information about our customers, including names, postal or e-mail addresses and telephone numbers , to any outside person or organisation.
• We will use and disclose your personal information for the primary purposes of our business as a retailer to facilitate your purchase or in providing the service you have requested, where you consent to such disclosure, or where such disclosure is permitted by the Commonwealth Privacy Act 1988.
• We may use your information to enable us to send you our newsletter or to keep you up to date with new titles and special offers and events by email.
• Please note that customers can remove themselves from the distribution list by simply typing "remove me" in the subject line of a reply email.
• The personal information you provide will not be disclosed to any organisation , except:

1- to order processing and fulfillment services as may be required to process and dispatch your order

2- Australia Post or a courier company contracted to effect delivery of your purchase

3- our accountants if required in the course of their audit procedures

4- as required or authorised by law.

• Any third party to whom this information is disclosed will only be able to utilise the information for the sole purpose of enabling the third party to fulfill and effect delivery of your purchase, to ensure the accuracy and validity of AVA records as well as the proper accounting of the same and to assist AVA in promoting products to you where you have so consented.
• We will not otherwise provide your personal information to a third party without your approval except in cases required by law.

Security and Credit card details:

• We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. To protect your credit card information, our server uses SSL (Secure Sockets Layer) to connect to our website. From our website we use "CommWeb" the payment gateway of the Commonwealth Bank of Australia. Your credit details are kept private between yourself and the Commonwealth Bank . At no time during this process, AVA is made aware of your credit card number.
• The following indicates that you have entered a secure session and will be present when you are requested to ender your credit card details:

1. the "https" in place of the usual "http" in your browser address box
2. the small padlock at the foot of your browser.

Links:

• AVA website may contain links to other websites. AVA is not responsible for the privacy practices nor the content of any linked website. This privacy policy applies solely to information collected on our website and may differ form the policies from other sites that you may link to from this site. We strongly recommend that you read the privacy policy of any site that you link to from this site.

User name and password :

• To help us keep your information secure we require you to create a username and password that you can use to access your account information. Please do not share your username and password with anyone else and make sure it is not easily guessed.
• Whilst AVA employs a range of security tools to provide you with the highest levels of security available. There is still however a responsibility on users to ensure that not only do they protect their credit card numbers and access details, but also have in place appropriate anti-virus and anti-spyware software to protect against unauthorised activity. We cannot he responsible for any losses incurred or sustained by customers who transmit information by means of email or other internet links.
• Please note that while AVA uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorised access to the information.